Privacy Policy
This Privacy Policy outlines how we collect, use, share, and protect your information on our website and services.
Effective Date: 11 December 2025
Entity: Stellarr Pvt. Ltd.
Privacy Policy
1. Introduction
Stellarr ("we", "us", "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK GDPR and Data Protection Act 2018.
2. Information We Collect
We may collect the following information:
a) Information You Provide
- Name, email address, business name
- Account login details
- Billing information
- Customer contact lists you upload
b) Automatically Collected Data
- IP address
- Browser type and device information
- Usage data and activity logs
c) Third-Party Data
- Review data from third-party platforms you connect
- Social media account metadata (where authorised)
3. How We Use Your Information
We use your data to:
- Provide and operate the Stellarr platform
- Sync and display reviews
- Enable social posting and email communications
- Provide customer support
- Improve platform performance
- Send service-related communications
We do not sell personal data.
4. Legal Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity
- Legitimate interests
- Legal obligations
- Consent (where required)
5. Data Sharing
We may share data with:
- Trusted service providers (hosting, analytics, payment processing)
- Third-party integrations you explicitly connect
All partners are required to meet appropriate data protection standards.
6. Data Storage and Security
- Data is stored securely using industry-standard safeguards.
- Access is limited to authorised personnel only.
- We retain data only as long as necessary for business or legal purposes.
7. Account and Data Deletion
You have the right to request deletion of your Stellarr account and all associated personal data at any time.
To request account deletion, please email us at contact@stellarr.co.uk from the email address registered to your account, with the subject line "Delete My Account".
Upon receiving your request, we will permanently delete your account and all associated data — including profile information, connected social account tokens (Facebook, Instagram, Google), uploaded content, reviews, and activity logs — within 30 days. You will receive an email confirmation once the deletion is complete.
Please note that some data may be retained for a limited period where required by law (for example, billing records for tax purposes).